Representing all 99 counties, the total number of patient care visits and admissions by Iowans exceeded ... 664,000

Representing all 49 other states, the number of patient care visits and admissions by non-Iowans exceeded ... 54,800

Coming from 28 nations, the number of foreign patients who traveled to UI Hospitals and Clinics for specialized care totaled ... 185

The total estimated value of the hours given to the hospital by Hospital Volunteers was ... $1.24 million

The total amount raised by Volunteer Services businesses (Gift Shop, 4th Floor Salon, Rooftop Café, and food carts) to support programs and gifts that directly benefit our patients and families exceeded ... $205,557

The number of patients the Social Service staff helped to find financial sources of support (such as Medicaid and Social Security Disability) to meet care obligations was ... 1,954

The percentage of patients who indicated they were "very satisfied" with the health care services they received was ... 91.7* percent

The percentage of patients who said they would recommend UI Hospitals and Clinics to their families and friends was ... 91.5* percent

The number of hits on the uihealthcare.com Web site increased 66 percent, from 39.2 million to ... 65.1 million

The number of online appointments made by patients through uihealthcare.com increased 24 percent, from 1,743 to ... 2,159

To support its mission of service to all Iowans, the total budget for operating UI Hospitals and Clinics was ... $631.7 million

For salaries, wages, and fringe benefits, the budget was ... $339.3 million

The average daily cost, per patient, to provide world-class health care at UI Hospitals and Clinics, Psychiatric Hospital, and Center for Disabilities and Development was ... $2,092

* Not a direct comparison to outcomes reported in previous Annual Reports as FY 03-04 scores reflect use of a new scale (Press Ganey) with slightly different response options

Payor mix

Based on gross patient charges

Medicare 29.1 %

Blue Cross/Wellmark 25.1 %

Commercial 17.4 %

Medicaid 13.5 %

State pay* 6.5 %

Self-pay and other 8.4 %

Total 100.0%

* Includes UI Hospitals and Clinics Chapter 255, Psychiatric Hospital, and Center for Disabilities and Development indigent patient charges

Percentage of operating costs by category

Salaries, wages, stipends, and benefits 53.8 %

Supplies, implants, and pharmaceuticals 21.4 %

Other general expense 12.9 %

Depreciation and interest expense 6.5 %

Services purchased from UI 5.4 %

Total operating expenses 100.0%