Responsibilities:

• Coordinates University of Iowa Hospitals and Clinics patient satisfaction program
• Serves as CQSPI liaison for patient satisfaction measurement and reporting
• Provides analysis support for outcomes assessment
• Analyzes and reports quality measures and resource management utilization
• Provides decision support data for performance improvement activities

Education:

• Ph.D., Education, University of Iowa

Special Interests & Activities:

• Member, University of Iowa Hospitals and Clinics Service Leadership Council
• UI Hospitals and Clinics Patient Satisfaction Task Force

Phone:  319-353-7857
Fax:  319-353-7043
Address:  C-52-C GH
randall-aitchison@uiowa.edu