The Performance Improvement Program uses education, data analysis, and staff reports to refine and improve all the little details that contribute to excellent service, innovative care, and exceptional outcomes (the final measurable results of the patient care experience).

 UI Hospitals and Clinics wants all its patients and families to be satisfied with every aspect of their hospital or clinic experience. The Patient Satisfaction Program—a part of the hospital’s commitment to continually improve its performance—measures, analyzes, and reports how well this goal is being met.

Patient and family responses to satisfaction surveys are one tool for helping identify areas where patient care and safety can be improved. Patient responses help lead to changes that improve the quality, value, and outcomes (final results) of each patient’s care.

The Satisfaction Program uses standardized survey tools and an automated sampling process. Surveys are mailed to all patients the week after an inpatient stay or emergency visit. Outpatients are randomly sampled the week after an appointment (one survey of each type per year).