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The Department of Operational Improvement
UI Hospitals and Clinics' Department of Operational Improvement serves as resource on process improvement methods and training. The office:
- Tracks key performance measures, proactively and on request
- Plans and coordinates performance improvement activities, and
- Monitors the results.
Staff members identify process improvement opportunities; lead Lean Sigma business improvement activities, including Kaizen (a Japanese word meaning "good change") events; and incorporate process improvement and maintenance tools into new procedures.
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