Contact Us: Appointments

To schedule an appointment, call UI Behavioral Health at 319-384-8999 or toll free at 877-384-8999. Trained UI Health Access professionals are available 24 hours a day, seven days a week, to answer your questions and provide referrals.

Please have the following information available when scheduling an appointment with UI Behavioral Health:

• Full name with correct spelling
• Date of birth
• Social Security number
• Mailing address
• Daytime phone number
• Chief complaint or reason for appointment
• Names of caregivers (if any) to whom a report should be sent
• Insurance information

Outpatient Clinic hours
Regular clinic hours are from 8 a.m. to 5 p.m. Monday through Friday with some evening hours available upon request. Length of the first visit varies depending on the nature of the appointment and the level of evaluation necessary. The appointment scheduler will let you know how long to plan for your visit.

Emergency and after-hours care
If you need to contact the clinic between scheduled meetings, please telephone 319-384-8999 or 877-384-8999 Monday through Friday, 8 to 5 p.m. If your circumstance is an emergency and you need to speak with someone after regular office hours, your call will be answered by our triage service. Clinicians are available 24 hours per day.

Cancellations
Please contact our clinics 48 hours in advance in the event that you cannot keep your appointment.

Parking
Free parking is provided at all UI Behavioral Health locations.

Fees and insurance
Fees vary depending on the type of service and the professional providing the service. Prior to the appointment, patients will be informed of the fee.

Most insurance carriers provide coverage for our behavioral health services. Consult your insurance provider to verify your plan’s specific coverage. If you require additional assistance, have limited or no insurance please call 319-384-8999 or 877-384-8999 and ask to speak with our insurance resource specialist.

Clinic locations
http://www.uihealthcare.com/depts/uibehavioralhealth/patients/clinics.html