For Emergency Personnel

Request AirCare Emergency Transport
800-272-6440

AirCare accepts requests for air and ground critical care transports from medical professionals, EMS, fire, and law enforcement officials 24 hours a day, seven days a week.

AirCare Activation Criteria

Request AirCare Transport from a Hospital

Request AirCare Transport from the Scene

Landing Zone Information

Communications

AirCare Flight Restrictions

Response Times

Helicopter Safety

Resource Links

AirCare Activation Criteria

Motor vehicle crash with:

• Compartment intrusion greater than one foot
• Fatality in the same vehicle
• Ejection of the patient
• Pedestrian/cyclist crash
• Prolonged extrication

Penetrating trauma
Crush injury to head or torso
Fall

• Adult: greater than 15 feet
• Child: two times the height of the child

Multi-system trauma
Major body surface burn or burn involving the face or airway
Any spinal injury
Ground transportation more than 30 minutes
Glascow coma scale less than 13
Near drowning
Motorcycle crash at speed greater than 20 MPH with ejection
Any critical medical illness, adult or child, that required rapid stabilization and transfer from a medical facility

AirCare crews may be put on standby, alerting them about a possible mission, and enabling them to gather equipment and check the weather.

Helicopter Safety
Safety is essential around the helicopter, the heliport, and the landing zone. The following are principles that must be used when interacting with the AirCare helicopter.

• Restrict access to the landing zone and aircraft
• Keep away from the tail of the aircraft
• Secure all loose items such as hats, sheets, mattresses, supplies (don't chase items that have blown away)
• Protect eyes from blowing debris (if vision becomes impaired, crouch down instead of moving)
• Hearing protection is recommended
• Approach aircraft from pilot line of sight and only after being signaled to approach the aircraft
• No running
• No smoking within 50 ft. of the aircraft
• NEVER shine light towards the aircraft (risk of blinding the pilot)
• Obey commands from the pilot or flight crew

AirCare flight restrictions
Weather conditions or other constraints may limit AirCare ability to fly. It is unsafe to fly in icy conditions and low visibility situations such as fog. At these times, we will do our best to help you with your transport needs including our ground critical care services.