• Someone to advocate for them
• Someone to listen
• Support or assistance
• Response to a complaint
• Explanation of hospital policies and procedures
• Help in a crisis situation
• Help with problem solving
• Information about hospital and community services

Hours
The Patient Representative Office is open 8 a.m. - 5 p.m., Monday - Friday

Location
First floor General Hospital, Room C-100A, north of the compass near elevator B, last door on right side of corridor.

Phone
Call 6-1802 from a beige in-house phone or Hospital Operator "0" and ask for a Patient Representative. From outside the hospital call 319-356-1802.

Additional program services

• Assist patients/visitors/staff with requests, information and referral
• Work with patients and visitors who are dissatisfied
• Provide support/assistance in critical care areas and during crisis
• Visit patients/families throughout the hospital
• Process tort claims and make reimbursement recommendation for missing/damaged property
• Investigate potential breach of confidentiality reports
• Maintain Patient Need Fund for small loans and purchases
• Assist the Red Cross with service to military families
• Provide staffing for Day of Surgery Lounge
• Supervise volunteers who assist visitors in intensive waiting areas and who visit inpatient units

Lois Boulware Day of Surgery Lounge
The Day of Surgery Lounge is the waiting are for visitors of patients who are having surgery in the main operating room. The patient representatives facilitate surgical reports and provide information for waiting visitors.

The Lounge is unlocked by 6 a.m. and staffed continuously by a patient representative from 8: a.m. until closing.

8 a.m. - 6 p.m., Monday and Tuesday
7:30 a.m. - 6 p.m., Wednesday - Friday

Location: 6th floor, John W. Colloton Pavillion, south of Elevator H.

Phone: 6-1963 from a beige in-house phone

Helen K. Rossi Volunteer Guest House