The UI Hospitals and Clinics Department of Procurement Services shall serve its customer groups and hospital administration with two defining goals around which, all projects and efforts shall focus:

• Enhancing and improving the patient experience while at the same time, increasing the UI Hospitals and Clinics operating margin. Whether through "hard savings," "soft savings," or revenue enhancement and creation, we will always define our success by our ability to increase the operating margin.
• Through increases in UI Hospitals and Clinics operating margins, we hope to assist in the increase of capital reserves. Increases in these reserves will enable UI Hospitals and Clinics to continue the cycle of improvement and enhancement of the patient experience.