Information for Faculty and Staff

HCIS Training

IDX Frequently Asked Questions (FAQ)

What is the location of the class?

The class location is listed on the course registration page in the third column (next to the “Register” link). It is also listed on the email confirmation that you received upon registering for the class.

Where can I find directions to the class?

Whom do I contact if I need help with the system?

If you have a question that your supervisor cannot help you with or if you need security access from a class that isn’t offered on a regular basis, please send an email to Training-IDX@healthcare.uiowa.edu and include as much detail as possible.

If you are experiencing a problem (i.e. you forgot your user ID/password or you are having software problems), please go to https://webapps1.healthcare.uiowa.edu/WebRequest/ to create a work-order or select “Help Desk Web Request” from the Windows Start menu on your computer (usually found at the bottom left corner of your screen).

When are classes being offered?

Some classes are offered on a regular basis. To view the schedule and to register, please go to https://iowa.uihc.uiowa.edu/iowa/welcome.html

If the class that you need is not listed, please send an email to Training-IDX@healthcare.uiowa.edu with as much detail as possible.

Where do I go to obtain class handouts?

All of the manuals, agendas and quick-reference guides can be found at https://thepoint.healthcare.uiowa.edu/sites/HCIS-AdminApps/FASIDXWEB/default.aspx

The documents found on this page are organized by course. So, if you are looking for the registration manual, scroll down to the registration section.

How do I cancel a previously made registration to a class?

To cancel registration for a class, please send an email to Training-IDX@healthcare.uiowa.edu and include the class name and class date. If you are canceling the registration for another person, please be sure to include his/her name, as well.

What are the topics that will be taught in the class?

The class topics are listed on the agenda for each class. To find the agendas, please go to https://thepoint.healthcare.uiowa.edu/sites/HCIS-AdminApps/FASIDXWEB/default.aspx

Can I attend only part of a class and receive security access?

No. You will need to attend the entire class to get security access. If part of a class is missed due to an emergency, please re-register for and attend a future session. To view the schedule and to register, please go to https://iowa.uihc.uiowa.edu/iowa/welcome.html

When is the next time the class will be offered?

To view the schedule of courses, please go to http://www.uihealthcare.com/infofor/facultystaff/training/weeklyschedule.pdf

If the desired course is not listed, please send an email to Training-IDX@healthcare.uiowa.edu and include as much detail as possible.

What classes will be needed for a new employee?

This type of listing is currently under development.

To obtain the basic security access, each user must attend either the Introduction to IDX or Introduction to IDX/Inquiry class. Attendance in one of these courses will grant the user his/her user IDX and password.

For additional security access, other classes will need to be taken. For example, the typical new employee in the Joint Office of Patient Financial Services (the business office) will need Introduction to IDX and Introduction to CBO for PFS.

What is the difference between “Introduction to IDX” and “Introduction to IDX/Inquiry”?

The Introduction to IDX class is designed for typical users who will be going on to attend more classes to get more security access. The Introduction to IDX/Inquiry class is for administrative personnel that need access to the inquiry functions, but do not need more access than that.

What is the difference between “Introduction to CBO for PFS” and Introduction to CBO for Clinics”?

Introduction to CBO for PFS is for staff members from the Joint Office for Patient Financial Services and covers the topics faced by the Patient Account Representatives on a daily basis.

Introduction to CBO for Clinics is for any clinical staff member that has a need to inquire about the financial aspects of a patient’s visit.