Information for Faculty and Staff

HCIS Training

INFORMM/IPR Frequently Asked Questions (FAQ)

How do I schedule IPR and/or INFORMM training?

Please use Outlook to send a message to Training-Clinical Apps. Indicate the type of job you have and the IPR and/or INFORMM functions you will be using. A trainer will respond to your request.

How do I obtain a user ID for IPR and/or INFORMM?

Contact the INFORMM security officer for your department or division. Upon approval from your supervisor, your security officer will create an ID for you and will assign you the appropriate functions.

I have been deactivated from IPR and/or INFORMM, and I do not remember my password. How do I get reactivated?

Option 1

Double-click the IPR icon on your desktop. Below the User ID and Password fields, click the “Account deactivated or forgot your password?” link.

Enter your User ID, Social Security Number, Birth Date, City of Birth, and Mother’s Maiden Name; then click the Submit button.

The next time you sign in to IPR or INFORMM, enter your usual User ID and your date of birth as the password (mmddyy). The system will then take you through the process of setting a new password.

Option 2

Contact your INFORMM security officer. If your security officer is not available, you may contact the Help Desk at 5-6500.

Who do I contact for help with IPR?

Call the IPR help line at 4-7007.

IPR tutorials are also available. A link to the tutorials may be found on the HCIS Training home page (in the IPR section).

If your question is related to computer hardware, please contact the Help Desk at 5-6500; or use the Help Desk Web Request online support tool to submit your requests for support directly to the work order tracking system. You can also view or edit your existing work orders using this tool. http://helpdesk.healthcare.uiowa.edu.

I am having problems using my Hawk ID to sign in to Outlook. Who should I contact?

Call the Help Desk at 5-6500 and indicate you are having problems signing in to Outlook.