The faculty and staff of University of Iowa Hospitals and Clinics are committed to providing patients, families, and visitors with excellent service. Our training and behavior are based on five core values:

• Integrity to demonstrate honesty and trustworthiness in interactions and relationships with others and in the quality of service we provide


• Commitment to our mission, vision, performance standards, and strategic intents


• Accountability for quality patient care and resource management


• Respect for the dignity and rights of all with whom we come in contact


• Empathy to demonstrate concern and understanding by making a conscious effort to alleviate fear, distress, anxiety, and discomfort in others through our actions