About Your Statement

Your University of Iowa Hospitals and Clinics statement has a new look. We have redesigned your monthly statement to make it clearer, simpler, and cleaner.

For questions regarding your statement or to discuss payment arrangements, please contact Patient Financial Services at:

• 866-429-6044 (last names A-K)
• 888-801-1460 (last names L-Z)

The customer service team will be happy to assist you.

Your statement has two sections: the Monthly Statement Summary and the Account Detail.

The Monthly Statement section summarizes all basic account information, including:

• Previous account balance
• New patient responsibility
• Payments and adjustments
• Amount due

The Account Detail section describes the services provided in the billing statement, including:

• Specific charges
• Adjustments
• Insurance claim number

The Account Detail page notes all payments received in the past month. The new balance includes any additional charges since your last statement. You are responsible for all charges listed on the Account Detail.

PDF version of Understanding Your Bill brochure

Spanish Version

Questions?

Please contact Joint Office of Patient Financial Services at UI Hospitals and Clinics, 319-356-2211, with any questions regarding your statement.